THE HERMITAGE is committed to ensuring your personal information
is protected. THE HERMITAGE understands and appreciates you are
concerned about your privacy and about the confidentiality and
security of information we may collect about you. This Privacy
Policy Statement will explain how we go about treating your
specific and additional privacy provisions, which apply to our
collection and use of your personal information e.g. information
provided when entering a competition, subscribing to a newsletter,
or participating in a survey. If there is any inconsistency between
provisions, the specific and additional provisions will
The information we collect about you
The types of personal information we collect about you will
depend on what services you use or products you acquire. This may
include collecting your name and address, your email address, your
contact address, credit card details and, where you have the option
to comment on our services or products, whatever other information
you choose to supply to us.
How we use your information and whom we may disclose it
The information that we collect about you is used to help you
access the services or acquire the goods that THE HERMITAGE
provides more easily. The information we collect from you is
strictly confidential. We do not sell, rent, loan, trade or lease
the addresses stored in our database to any third parties. We may
disclose the personal information, other information or data we
collect from you if:
- You give us your consent.
- You would reasonably expect us to disclose it for another
purpose, and that other purpose is related to the purpose specified
to you at the time of collection.
In this way we may use your information to send you out
promotional material, which you may find of interest. If you do not
wish to receive any of this material you may simply choose to
"unsubscribe" from our mailing lists and no further material will
be sent to you.
Access and Contact
Any personal information that we collect about customers including
email addresses will be kept in a database of the relevant THE
Our security procedures
Once we receive personal information from you, we take all
reasonable steps to ensure that all information we collect, use or
disclose is accurate, up to date and stored in a secure environment
and accessed only by authorised persons.
We take the privacy of your information seriously and it is
important that you understand how we manage your personal
information. If you have any questions or comments in relation to
personal information or update it please contact us at email@example.com or by mail addressed
to: Privacy, THE HERMITAGE, Private Bag, Aoraki Mt Cook 7946.
You should provide us with as much detail as possible about the
particular information sought, in order to help us retrieve it. An
access fee may be charged. If THE HERMITAGE does not allow you to
access your personal information we will provide you with the
reasons for our decision.
THE HERMITAGE operated brands include:
The Hermitage Hotel, Glacier Explorers, Tasman Valley 4WD &
Argo Tours, Sir Edmund Hillary Alpine Centre, Big Sky Star
THE HERMITAGE Companies adhere to the following Privacy
- THE HERMITAGE Companies only collect personal information by
fair, lawful and non-intrusive means.
- THE HERMITAGE Companies only use or disclose information for
the purpose for which it was collected unless the person has
provided permission to send direct marketing material.
- THE HERMITAGE Companies take reasonable steps within the
boundaries of accepted everyday work practises to ensure that the
personal information it collects, uses or discloses is accurate,
complete and up-to date.
- THE HERMITAGE Companies implement systems that protect the
personal information it holds from misuse and loss and from
unauthorised access, modification or disclosure.
- THE HERMITAGE Companies have a policy document outlining its
information handling practices and make this available to anyone
- THE HERMITAGE Companies provide printed and digital means for
individual access to personal information it holds about that
individual on request.
- THE HERMITAGE Companies do not adopt, use or disclose, an
identifier that has been assigned by a Commonwealth government
- THE HERMITAGE Companies do provide methods for customers to
interact anonymously whenever it is lawful and practicable to
- THE HERMITAGE Companies only transfer personal information to a
recipient in a foreign country in circumstances where the
information will have an appropriate level of protection.
- THE HERMITAGE Companies do not collect sensitive information
unless the individual has consented, it is required by law - or in
other special specified circumstances, for example relating to
health services provision and individual or public health or
Third Party Websites
The Hermitage cannot control and is not responsible for the
collection of personal information by third-party websites,
including websites owned or controlled by hotel room sellers,
travel companies, or other distributors or any websites not
controlled or authorized by The Hermitage. Customers may be able to
access third-party websites through links on the The Hermitage
websites. Such third-party websites have their own separate privacy
practices. The Hermitage has no control over and no responsibility
or liability for the practices and policies implemented by such
third parties on their websites. Certain third-party websites may
have received permission from The Hermitage to use The Hermitage
disclosure. Customers should communicate directly with such
websites to get information about their privacy practices and
This Policy and Disclosure does not cover customers who enter the
The Hermitage websites through links from non-The Hermitage sites,
such as those of advertisers or other content providers.
DoubleClick: We use Google Analytics remarkting codes to log
when users view specific pages or take specific actions on a
website. This allows us to provide targeted advertising in
the future. If you do not wish to receive this type of
advertising from us in the guture you can opt out using the
DoubleClick opt-out page https://www.google.com/settings/ads/onweb#display_optout
or the Network Advertising Initiative opt-out page